Frequently Asked Questions

General Questions

  • Can I order dog toys from your website?

    Hartz is a manufacturer and does not sell directly to consumers. Our website was designed for informational purposes.

  • Where can I buy Hartz dog toys?

    Our toys are available in supermarkets, large retail stores and online, among other locations. You can find your dog’s favorite toys by clicking the “where to buy” button on the product detail page on our website.

  • What is your Satisfaction Guarantee & Return Policy?

    If at any time you are not satisfied with our products, you may receive a refund of the purchase price by returning the unused portion of the product (in its original packaging) along with the original receipt, your name and return address, and details as to why you were not satisfied with the product to the following address:

    • The Hartz Mountain Corporation
    • Consumer Satisfaction Division
    • 400 Plaza Drive
    • Secaucus, NJ 07094 USA

    Limit three (3) refunds per household. Please do not mail liquids. Questions? Contact us 1-800- 275-1414 9 AM-5 PM EST.

Dogs

  • Is Delectables™ Squeeze Up™ for Dogs safe for cat(s)?

    Delectables™ Squeeze Up™ for Dogs is specifically formulated to a dog’s desired taste but is safe for cats. Delectables™ Squeeze Ups™ are also available for cats and can be found at the following web page.”

  • At what age is it safe to give my puppy Delectables® Squeeze Up™ for Dogs?

    Delectables ® Squeeze Up™ for Dogs are appropriate for puppies that have been weaned and have already transitioned to whole foods. Also remember to always introduce new treats gradually to help prevent gastrointestinal upset.

  • Where are Delectables® Squeeze Up™ for Dogs sold?

    To find out where Delectables® are sold, first click on our Dogs Products drop down and navigate to our Treats & Chews page. Then click on the View Product button for the product you are interested in. Next, click on the orange "Where to Buy" button.

Cats

  • What is the difference between the Delectables™ 10+ years and Delectables™ 15+ years?

    The difference between the 10+ and 15+ is the 15+ has added Potassium Chloride for Kidney Health Support and Prebiotics to help support healthy digestion. All other ingredients in the formulation are the same.

  • Can Delectables™ be refrigerated?

    Since these are not re-sealable pouches, we recommend feeding the complete pouch once opened. Unopened packages do not need to be refrigerated.

  • Can Delectables™ be used as a primary diet?

    No, Delectables™ should be fed as a treat only. It is intended for intermittent and supplemental feeding only.

Fish

  • What are the expiration dates?

    All Wardley products are formulated with a two year shelf life when stored in a cool dry place.

  • Where can I find product?

    Wardley products are sold across the country in fine retailers that carry pet supplies including Wal-Mart, PetCo, K-Mart and most major grocery store chains.

  • How often should I feed my fish?

    Fish should be fed 2-3 times a day in quantities small enough for them to consume in a few minutes. Do not overfeed fish, as this may affect water quality and the health of fish.

Reptiles

  • Are turtle products safe for all amphibians?

    Wardley Reptile sticks are nutritionally balanced floating sticks that are great for turtles and all amphibians including frogs and newts.